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WHAX Personal Lube FAQs

Have a question about WHAX personal lubricant? See below for a list of questions about our product, company, shipping policy, and more. If you have a question that hasn't be answered? contact us.

Personal Lubricant Product Questions

Q: Is WHAX a water-based or silicone based lubricant?

A: WHAX is a water-based lubricant that is modified to last as long as silicone based lubes. There is no silicone in our product - which makes it easier to cleanup and doesn't stain clothes. 

Q: Is WHAX a water-based or silicone based lubricant?

A: WHAX is a water-based lubricant that is modified to last as long as silicone based lubes. There is no silicone in our product - which makes it easier to cleanup and doesn't stain clothes. 

Q: Why is WHAX the best personal lubricant?

A: Our lubricant is specially designed to feel better, clean up easier, and safe with latex and sex toys. We offer a 100% money back guarantee because we have full confidence that our product is the best.

Q: What is WHAX lubricant meant for?

A: Our lubricant works perfect for both sexual interactions with partners as well as solo sessions in need of some moisture. Whether you're rolling alone or have one or more to tango with, WHAX is the best personal lubricant for your needs.

 

Shipping Questions

Q: How much does shipping cost?

A: Shipping is free on all orders. No minimum is required to get free shipping on WHAX products.

Q: When will my personal lubricant order ship?

A: On Monday - Friday, Orders that are placed before 2pm EST will ship out the same day. Orders placed after 2pm EST will ship the following morning. Orders place on Friday after 4PM EST, or over the weekend, will not ship until Monday morning.

Q: Where is WHAX lube shipped from?

A: All shipments are packaged and sent out from our headquarters in New York City.

Q: When will I receive my product?

A: As mentioned, all orders will ship out as soon as possible via USPS priority mail. Shipping will depend on your location, but most orders are delivered within 3 to 4 business days.

Q: USPS tracking says my package was delivered, but I didn't receive it - what gives?

A: Our dear friends at USPS try their hardest to deliver on time with accurate tracking information. That said, they often tend to mark packages as "delivered" a day or two early. If this happens, please allow another day or two to see if your package shows up. If after several days it has not arrived, contact us and we will make sure you receive your personal lubricant.

Q: Is shipping discreet?

A: Yes, there is no branding on our shipping boxes. All packages are delivered in discreet packaging.

 

Other Questions

Q: I'd like to start selling WHAX at my store - how can I?

A: If you're interested in selling our personal lubricant at you store or online, please contact us and we will have someone on our partnerships team reach out to you within 24 hours. Wholesale pricing is only available on request.